Refund Policy – Kifak Shop

Last updated: [24.11.2025]

Thank you for shopping at Kifak Shop. Your satisfaction is important to us. This Refund Policy explains when and how refunds are issued for returned or canceled orders.

1. Eligibility for Refunds

You may be eligible for a refund if:

1. The item is returned within 3–7 days of delivery (depending on product type).
2. The product is unused, unopened, and in its original packaging.
3. All accessories, tags, and manuals are included.
4. You provide proof of purchase (receipt or order confirmation).

2. Non-Refundable Items

Refunds cannot be issued for the following:

1. Personal care items and hygiene products
2. Beauty and cosmetic items
3. Underwear and socks
4. Customized or personalized products
5. Items marked as “Final Sale”
6. Products damaged due to misuse

3. Refund Process

To request a refund:

1. Contact us with your order number and reason for the refund.
2. Our support team will review the request.
3. If approved, we will arrange a pickup or provide return instructions.
4. Once the item is inspected and approved, your refund will be processed.

4. Refund Methods

Depending on your preference and eligibility, refunds may be issued as:

1. Store credit for future purchases
2. Bank transfer
3. Refund to the original payment method (if applicable)

Note:

1. Delivery charges are non-refundable, unless the return is due to our error.
2. Refund processing times may vary based on your bank or payment provider.

5. Damaged or Defective Products

If you receive a damaged or defective product:

1. Contact us within 24–48 hours of receiving the item.
2. Provide photos or videos showing the issue.
3. If confirmed, we will offer a replacement or a full refund.

6. Order Cancellation Refunds

1. Orders canceled before shipping are eligible for a full refund.
2. If the order has already been shipped, the cancellation will be processed as a return.

7. Contact Us

For refund requests or questions, please contact our support team:

1. Email: [email protected]
2. Phone: 03667599
3. Address: الجنوب العاقبية الشارع العام

We appreciate your trust in Kifak Shop and are committed to offering a smooth and reliable shopping experience.